Unified communications and collaboration

Unified communications and collaboration

The better your people work together, the more agile and profitable your business becomes. That's why it's critical to provide your employees with effective ways of communicating and collaborating, enabled by technology.

Today's employees play a larger role in making decisions about the technology they want to use. They can choose from a host of new devices and applications. The challenge is bringing all your communications, messaging, collaboration, audioconferencing, videoconferencing, and enterprise social media tools together in a unified communications and collaboration (UCC) solution that works in your environment. But without losing sight of what your users need.

Do you fully understand how your employees collaborate with each other, and with customers and partners? Have you considered insourcing, outsourcing, hosted or cloud services such as unified-communications-as-a-service (UCaaS)? What does your overall UCC strategy look like?

Our solutions and services will address all your questions and help you create an organisation-wide UCC strategy.

We'll assist you in looking at these areas:

  • telephony and voice – providing a consolidated, virtualised, location-independent, secure and robust IP voice infrastructure as the platform for richer communication and collaboration
  • visual communications – adding visual impact to remote collaboration to eliminate the time and cost penalties of traveling, improve interaction, reduce process loss and transform business operations
  • collaborative workspace – reducing costs and increasing agility by integrating multiple communication channels presence and content within the user's working context
  • conferencing – implementing and integrating the latest video- and audioconferencing platforms to enable effective collaboration around the world
  • messaging – improving productivity and responsiveness by providing rich messaging capabilities in one integrated experience
  • social collaboration – providing a richer way of collaborating that leverages social media techniques and user behaviours, but remains compatible with enterprise requirements
  • telecommunications management – saving time, improving efficiency and optimising your communications spend by managing all your fixed and mobile network services

Our user-centric approach to UCC offers the following benefits:

  • Your infrastructure is used to its maximum capacity.
  • Your employees are more productive and efficient, which means you reduce costs and increase profits.
  • Your technology is used appropriately according to your standards and policies.
  • Your business invests in technology in a more strategic, future-proof way.

What we offer

Let us help you:

  • identify your current state, define the future and create a roadmap to get there, with our Unified Communications and Collaboration Development Model
  • analyse the way your employees meet, work together and communicate with our How Do You Meet Assessment
  • increase the adoption of your solutions with our Usage and Adoption Programme
  • implement and manage user-aligned technologies with our broad range of planning, deployment, integration and managed services

We can also assist you with these related solutions:

  • enterprise mobility – giving your employees access to their work tools from anywhere, at any time, using any device
  • client computing – helping you make the shift from next-generation desktop to user-based computing
  • contact centres – optimising your contact centre's performance and capabilities by integrating it with your unified communications