Managed services

Managed services

Managing the people, processes and toolsets of your ICT operations is complex, time-consuming, costly and distracting. Internal systems and capabilities take time to build and are expensive to maintain – particularly in new or specialised domains. Yet, you need to ensure that your ICT runs cost-effectively and meets your evolving business needs.

Well-delivered managed services can help deal with the day-to-day operations of one or more of your technology domains. To ensure you use a service that fits seamlessly and effectively into your environment, your service provider must be able to manage your technology domain(s) end-to-end, offering technical expertise, service consistency and flexibility across multiple vendors, technologies and geographies.

Handing over the management of one, or several, of your technology domains to an expert IT services management provider requires trust. With over 30 years' experience across six ICT domains, NGXSYS delivers consistent managed services globally. We do so cost-effectively and efficiently thanks to our scale, methodologies and high levels of standardisation.

Our growing managed services portfolio includes several globally standardised managed services products in specific technology domains – including networks, data centres, security, visual communications, unified communications and collaboration and contact centres. We can also offer custom managed services based on your specific requirements, delivered through our IT outsourcing capabilities. We're constantly building our list of standardised services through the skills, experience and methods we gain over time.

The quality and reliability of our services is guaranteed in terms of service levels. We give you access to leading technical and management expertise, and follow best practices in line with industry standards such as the IT Infrastructure Library (ITIL).

As a truly global service provider, we have a direct presence in over 50 countries, extended service coverage through our Preferred Partner Programme, and employees in our five Global Service Centres speak 13 different languages.

We can also offer third-party expertise thanks to our global partnerships with leading technology vendors such as Cisco, Microsoft, Blue Coat, Check Point, F5, Juniper, Riverbed, EMC, NetApp and more.

Preparing for the next-generation data centre

As the trends and the challenges of modern business continue to intensify, the spotlight falls on the data centre: is it an asset, or an obstacle?

The growing demand for applications and mounting volumes of data affect everything in your data centre environment, from storage and servers to networking and security.

It's becoming increasingly difficult to manage this complex, multi-vendor environment and avoid escalating costs caused by inefficiencies and waste. You may be paying for storage space you're not using, or struggling with an ageing server infrastructure.

It's costly to invest in the skills needed to keep up with the seemingly endless upgrades to technology and systems.

With NGXSYS's Managed Services for Data Centres, you maintain technology flexibility of your data centre, while we take care of the infrastructure across the network, server, and storage for on-premise and cloud environments.

Our suite of managed services includes a Managed Service for Servers and Managed Service for Storage. For either service, you can choose the management package that suits your organisation best:

Insite Essentials
You keep your in-house support team, but don't need to implement and manage an in-house management toolset.

We provide complementary support to your team on-site, or through our Global Service Centres.

You outsource the management of your data centre infrastructure to us according to your required service levels.

All packages give you a single point of contact, and a single service portal for monitoring and managing your infrastructure end-to-end.​​

To be truly effective, your IT security posture must be constantly monitored and well maintained. This requires time, effort, and access to specialised expertise that you may not have in-house.

Your business can strengthen its security, reduce complexity, manage compliance and better navigate regulatory challenges with NGXSYS's Managed Services for Infrastructure Security. This service has four modules, each designed to address your specific security infrastructure management needs:

  • Operations management delivers day-to-day operations management tasks on security configuration items, based on industry best practices.
  • Performance and availability monitoring provides reporting and statistics on configuration item health as well as threshold analysis to assist in capacity and architecture planning activities.
  • Compliance management delivers continuous service improvement functions, such as configuration optimisation, against industry best practices like ISO 27001.
  • Security information and event management delivers a range of options to help you deal with security lo g data management and security incident management. These service elements also monitor access activity and collect and store logs for compliance purposes.